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    Ticket Protection

    For a worry-free ticket purchase, chose Ticket Protection to protect your transaction.  Simply add Ticket Protection to your order at the basket or payment page during the ticket purchase process.

    For just a fraction of the cost of your tickets, working with Secure My Booking, our Ticket Protection allows you to get 100% of your order cost back (excluding the ticket protection fee, any gift vouchers or memberships bought without tickets) if you can’t attend an event for a variety of reasons. 

    Whether it’s due to traffic delays, illness, adverse weather conditions, strikes, accidents or any other valid reasons, with Ticket Protection, applying for a refund is easy.  You’ll just be asked to provide evidence to support your request.  For more information, click here.

    Ticket Protection can only be purchased at the time of buying tickets on our website. It's not available for purchase after you've placed an order, and it cannot be added to orders made over the phone.

    Any refund will be managed by www.ticket-refunds.com, on behalf of The Ticket Factory.

    Full details of the terms & conditions can be found here.


    Securemybooking.com is an appointed representative of JM Marketing Ltd, authorised and regulated by the Financial Conduct Authority - Registration No: 435403.


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    Privacy Policy

    The Ticket Factory is a trading name of the NEC Group. The NEC Group would like to send you newsletters and other e-mails about our venues and events which we think you may be interested in. By signing up you agree to receive these.

    For more information about the companies within The NEC Group and how we use your information, please see our Privacy Policy.