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    About Us

    At The Ticket Factory we live and breath live events. We understand that you’re not just buying a ticket, you’re buying an experience. We’re passionate about creating incredible experiences for everyone.

    A Wider Choice of Tickets

    Buy tickets for the biggest music stars, theatre shows, comedy tours, family shows and much more. Whether it’s seeing your favourite artist, laughing out loud at your favourite comedian, or cheering on your favourite team, we’ve got a ticket for it. Access the biggest selection of event tickets for Birmingham’s best shows direct from the official venue box office for Utilita Arena Birmingham and Resorts World Arena.

    Booking Options to Suit You

    We offer a range of secure options to buy your tickets online or on the phone, quickly and easily.

    A More Personal Service

    We strive to make buying tickets for your favourite events as personal and faff-free as we can. One thing we know for sure is that when people buy from us, they want to come back! Speak to us about any aspect of your visit and get regular event updates. Do you want to hear about other events you may like too? You can sign up to our newsletter and get tailored recommendations to you.

    Access All Areas

    Get tickets for other blockbuster shows, in demand concerts, and major festivals from around the UK through your local Ticket Factory team.

    A Ticket Service You Can Trust

    The Ticket Factory is a member of STAR, the UK’s official ticket agency association. This guarantees genuine tickets to protect fans.

    Our Values

    Our venue-based background has shaped the way we work and value high customer service ethos.

    We've invested heavily in leading edge technology to meet the demands of the biggest event releases, while caring passionately about each individual ticket buyer's experience.

    We're flexible and responsive. Our knowledge of live events and exhibitions is second to none. We're friendly, approachable and know what matters to you.

    Added to this, we are a member of The Society of Ticket Agents and Retailers (STAR) which means that with us, you can buy your tickets in confidence!

    Few things about us...

    In 2007 we sold our first ever ticket! We hope you enjoyed Kaiser Chiefs, whoever you are!

    ♫ Once more you open the door
    And you're here in my heart
    And my heart will go on and on 

    In 2008, we sold our 1,000,000 ticket, which was for one lucky person to see CELINE DION

    In 2017 we celebrated 10 years of memory making by saying cheers to 10 years!

    In 2022 we redecorated our box office over at Utilita Arena Birmingham! We are open on event days, come and say Hi!

    Say hello to our lovely partners

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    Official resale partner

    Twickets is the UK's largest face value ticket trading platform, offering fans an ethical way in which to buy and sell event tickets without being ripped off. We're the first ticket agent to partner with Twickets, underlining our anti-ticket touting position, and offering our customers an easy way to exchange tickets if they can't make an event.

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    Privacy Policy

    The Ticket Factory is a trading name of the NEC Group. The NEC Group would like to send you newsletters and other e-mails about our venues and events which we think you may be interested in. By signing up you agree to receive these.

    For more information about the companies within The NEC Group and how we use your information, please see our Privacy Policy.