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    About Us

    A little bit about us

    We launched The Ticket Factory in 2007 to offer you a compelling alternative to other ticket agents by putting you at the heart of ticket purchasing journey.

    We've got the customer service ethos, the experience and authority of more than 25 years as the UK's most successful venue box office for the NEC, Resorts World Arena and Utilita Arena Birmingham.

    Whether it is our website or your dedicated contact centre, we are here to make the ticket purchase as easy as possible.

    Our Values

    Our venue-based background has shaped the way we work and value high customer service ethos.

    We've invested heavily in leading edge technology to meet the demands of the biggest event releases, while caring passionately about each individual ticket buyer's experience.

    We're flexible and responsive. Our knowledge of live events and exhibitions is second to none. We're friendly, approachable and know what matters to you.

    Added to this, we are a member of The Society of Ticket Agents and Retailers (STAR) which means that with us, you can buy your tickets in confidence!


    Enjoy some great benefits with shopping at The Ticket Factory from discount train travel to the gig with Virgin Trains and great offers for students with Unidays

    Our venues

    We are the official box office for both Utilita Arena Birmingham and Resorts World Arena. Get the best seats in the house when buying with us.

    Few things about us...

    In 2007 we sold our first ever ticket! We hope you enjoyed Kaiser Chiefs, whoever you are!

    ♫ Once more you open the door
    And you're here in my heart
    And my heart will go on and on 

    In 2008, we sold our 1,000,000 ticket, which was for one lucky person to see CELINE DION

    In 2017 we celebrated 10 years of memory making by saying cheers to 10 years!

    In 2018 we redecorated our box office over at Utilita Arena Birmingham! Come and visit us (on event days) to see what tickets are available!

    Say hello to our lovely partners

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    Official resale partner

    Twickets is the UK's largest face value ticket trading platform, offering fans an ethical way in which to buy and sell event tickets without being ripped off. We're the first ticket agent to partner with Twickets, underlining our anti-ticket touting position, and offering our customers an easy way to exchange tickets if they can't make an event.

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    Students get great savings

    We know that being a student can be tough at times, so we teamed up with UNiDAYS to offer student discounts to going events - which let's be honest is much more fun that studying!

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    20% off Train Travel

    With tickets to the hottest gigs and finest theatre, travel to the venue in style - without the hassle of traffic jams and check-ins with 20% off Avanti West Coast Advance Fares. Book your tickets up to 24 weeks in advance to get the cheapest prices.


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    Privacy Policy

    The Ticket Factory is a trading name of the NEC Group. The NEC Group would like to send you newsletters and other e-mails about our venues and events which we think you may be interested in. By signing up you agree to receive these.

    For more information about the companies within The NEC Group and how we use your information, please see our Privacy Policy.