1. Your ticket(s) are digital mobile tickets that will be delivered in the lead up to the show to your account in The Ticket Factory's app which you will be instructed to download to your smart device.
2. When arriving in groups, the lead purchaser (the name specified in the booking process on official ticket seller website and displayed on the ticket) must be present in order for the whole party to enter the venue. All members of the party should enter the venue at the same time.
3. In order for tickets to be valid, on arrival at the show the lead purchaser must be able to provide all of the following items alongside their ticket(s):
a. Valid photo ID (eg. driving licence, passport, government approved ID)
b. Booking confirmation email
4. Your ticket purchase constitutes a personal, revocable license and, at all times, remains the property of the promoters.
5. Resale will be officially turned off for the onsale period with the possibility that it may be turned on at a later date.
6. Your ticket(s) are sold by the promoters directly to you the consumer. Any tickets purchased by businesses or traders in breach of the terms and conditions of ticket sale will be cancelled. By accepting these terms and conditions you confirm that you are a consumer.
7. Your ticket(s) will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through the official ticket agent fan to fan exchange. Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. The resale of a ticket renders it invalid and may lead to refusal of entry.
8. Ticket sales are limited to a maximum of 6 per customer.
9. Only tickets purchased through approved ticket agents are valid for admission. The venue reserves the right to refuse admission.