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    Ticket Purchase Terms – Groups Customers

    September 2019

      • These terms and conditions apply to tickets purchased from The Ticket Factory by all non-consumer customers buying tickets through the TTF Groups team (“Groups Customers”).
      • If you are a consumer, our consumer terms will apply to your booking and can be found at
      • The Ticket Factory is the operator of the Ticket Factory website, phone line and groups bookings services (“Ticket Factory Sales Channels”) and offers tickets for sale on behalf of promoters, venues or other persons (“Ticket Suppliers”). Any ticket sold via the Ticket Factory Sales Channels is sold by The Ticket Factory on behalf of the Ticket Supplier.
      • Any purchase of a ticket from us is subject to: a) these terms and conditions, b) any special conditions and/or restrictions which we will have brought to your attention during the ticket purchase process; and c) the Ticket Supplier’s terms and conditions, which can be found on their website (you will be told who the Ticket Supplier is during the ticket purchase process, or can contact us at any time to find out).

      • The purchase of tickets by Groups Customers via Ticket Factory Sales Channels is subject to availability and subject to acceptance by The Ticket Factory.
      • We use our best efforts to ensure that the prices of tickets displayed are correct. It is always possible that, despite our best efforts, some tickets on our site may be incorrectly priced. If we discover an error in the price of a ticket you have ordered we will contact you to inform you of this error. You will have the option of continuing with the purchase at the correct price or cancelling your order. If we are unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you of the cancellation.
      • Certain events may not be appropriate for children and an age restriction will apply. Please note that where age restrictions apply you will need to advise the ticket holders to bring proof of age - we will refuse entry to anyone who is, or appears to be, under the applicable age.
      • If we suspect that your ticket has been purchased fraudulently we may cancel your booking.
      • Fees may be payable for the purchase of the ticket. Details of all fees payable for your tickets will be clearly set out during the purchase process.
      • Fees may include a fee per ticket and/or a fee per order. For certain venues a renovation levy/facilities fee may also apply.

      • Your tickets will be posted to the billing address of the debit/credit card holder. For e-tickets, your e-ticket will be sent to the email address registered during the ordering process.
      • We aim to dispatch your tickets as soon as possible however we are not able to specify the exact date of dispatch. If you have not received your tickets 5 days prior to the event, please contact us with details of your booking.
      • In certain circumstances it may be necessary to collect your tickets from the venue. If you are collecting your tickets from the venue, we will require details of a lead booker who will be present at the event and responsible for collection. Please ensure that the lead book brings the acknowledgement of order and the credit/debit card used to make the order if possible.
      • When you receive your tickets please carefully check them as mistakes cannot always be rectified.
      • If your tickets are returned to us we may choose to cancel your booking and refund you the ticket price (excluding all fees) (“Ticket Price”). We may be unable to issue replacement tickets for lost, stolen, damaged or destroyed tickets due to restrictions by the Ticket Supplier. When you receive your tickets, please keep them in a secure place. We will not be responsible for any tickets that are lost, stolen, damaged or destroyed.

      • Except in the circumstances outlined within this clause 5, resale of Tickets is strictly prohibited and we reserve the right to cancel such tickets without refund and/or refuse entry to the event.
      • Tickets purchased by Groups Customers may be resold at face value subject to the provisions of clause 5.3-5.6 below.
      • Tickets purchased from The Ticket Factory may not be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution, unless formal written permission is given by The Ticket Factory’s Group Bookings team.
      • Where consent is granted in accordance with clause 5.3 above, you shall not be entitled to use any of trade marks or other intellectual property of The Ticket Factory, the Ticket Supplier or the artist without the express consent of the rights holder.
      • Any resale of tickets must incorporate The Ticket Factory’s consumer facing terms and conditions found at:
      • Resale of Tickets above face value is expressly prohibited
      • You represent, warrant and undertake to The Ticket Factory that you will comply with the terms of this clause 5.

      • Tickets cannot be refunded or exchanged after purchase (unless the event has been cancelled, postponed or changed: see below).

      • Occasionally events may be changed, postponed or cancelled. It is your responsibility to check that the event is going ahead as staged. All advertised times are approximate and subject to change.
      • If, in the reasonable opinion of the Ticket Supplier, material changes have been made to the event, you will be able to obtain a refund of the Ticket Price from the Ticket Supplier. Changes to supporting acts; members of a band; line-up of any multi-performer event or the use of understudies will not be a material change.
      • If your event is postponed your ticket will be valid for the rescheduled date. If you are unable to attend the rescheduled date you will be able to obtain a refund of the Ticket Price from the Ticket Supplier.
      • If your event is cancelled, you will be able to obtain a refund of the Ticket Price from the Ticket Supplier.
      • If an event is materially changed, postponed or cancelled it is the responsibility of the Ticket Supplier to provide us with requisite funds to provide the refunds listed above to you. We will refund you on behalf of the Ticket Supplier within 28 days of receiving the relevant funds. In the event that funds are not received then we will direct customers to contact the Ticket Supplier directly to arrange refunds. In order to claim your refund, please apply in writing to The Ticket Factory, PO Box 3348, Birmingham B40 1NS enclosing your unused tickets. Your unused tickets must be received by The Ticket Factory within 14 days of the date of notification of the changes, postponement or cancellation. Refunds will only be processed upon receipt of the original tickets.

      • In addition to your obligation at clause 5.5, we recommend that you make ticket holders aware of the following conditions of entry at the venue:
        • Ticket holders should arrive on time. Whilst every effort will be made to admit latecomers at a suitable break in the event, admission cannot always be guaranteed.
        • Ticket holders must keep their ticket safe as they will be required to produce it to gain entry to the event. They will also be required to produce their ticket upon request for inspection at any time. Failure to do so may result in the ticket holder being ejected from the venue.
        • Admission to the venue and the event is subject to the terms, conditions and regulations of the Ticket Supplier and the venue. Amongst other things ticket holders will need to comply with health and safety rules and any security requirements.
        • If you have purchased a ticket using a concession the ticket holder(s) will need to bring proof of identity and concession entitlement to the venue to gain entry.
        • Defacing a ticket will invalidate the ticket and the ticket holder will be refused entry to the venue and event without refund.
        • In certain circumstances, we or the venue may provide the ticket holder with alternative seats. Any alternative seats will be of an equivalent value.
        • Photography or recording is not permitted. Laser pens, dogs (except guide dogs) and food and drink (not purchased at the venue) may also be prohibited (please check with the venue).
        • Sometimes we’ll make video recordings of the crowd whilst ticket holders are at the venue. We will only do this where we have a legitimate interest to do so and in accordance with our Privacy Policy. For more information on how we use personal data, our Privacy Policy can be found here [link to be included].
        • The ticket holder shall not bring into the venue or display or distribute (whether for free or not) at the event any sponsorship, promotional or marketing materials.
        • The ticket holder may only leave and re-enter the venue during an event at the discretion of the management of the venue. Otherwise, there will be no re-admission or pass-outs of any kind.
        • If the ticket holder is involved with abusive, threatening, drunken or other anti-social behaviour at the event, or are carrying offensive weapons or illegal or prohibited substances you may be refused admission to or ejected from the venue without compensation or refund.

      • Subject to the other provisions of these terms and conditions, neither the Ticket Supplier nor The Ticket Factory shall have any liability beyond the Ticket Price plus any associated booking fees. Neither the Ticket Supplier nor The Ticket Factory shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the event which have been arranged by you are at your own risk.
      • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

      • The Ticket Suppliers may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the "Act"). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.

        These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.


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