Popular Questions
Coronavirus FAQs
For information regarding Coronavirus COVID-19
Ticket Dispatch
Where are my tickets? When will I receive them?
Making a Booking
How do I get presale tickets?
Payments, cancellations and refunds
Can I get a refund on tickets?
Accessible Bookings
How can I book accessible tickets online?
What if my tickets are lost or stolen?
My Account
How do I change my password?
What is the difference between the free Access Card & the paid for Access Card?
What is the Access Card?
Can I reprint my booking confirmation and 'Print at Home' ticket?
My name on the ticket is incorrect, what should I do?
Can my tickets be sent to a different postal address than my billing address?
Can my tickets be posted abroad?
Can I collect my tickets?
Are you stuck trying to buy tickets? Here's everything you need to know
Everything you need to know about booking accessible tickets
Everything you need to know when an event cancels or postpones, how you can get a refund on your tickets and what to do if you have issues with your payment.
If you have any questions about your account, passwords or your details, look no further!
Everything you need to know about the delivery of your tickets, and how to track your order
Information on how to receive tickets in THE TICKET FACTORY WALLET app.
For a worry free ticket purchase, choose Ticket Protection to protect your transaction.
Got some questions about when the big day comes?
We have been closely monitoring COVID-19 and its impact on events. More information here.