COVID-19 requirements
Audiences will need to demonstrate their COVID-19 status by providing one of the below.

• Proof of a negative NHS Rapid Lateral Flow Test taken within 24 hours prior to attending
• Proof of full approved vaccination, 2 doses with the second dose at least 14 days prior to the arrival at the venue. 

We reserve the right to implement additional entry requirements to mitigate the spread of COV  -19.   

Purchasers will be contacted in advance of the shows with more information.

Refunds due to COVID-19:

If you, anyone you live with or anyone in your party is displaying symptoms of COVID-19, we will refund your tickets if you have proof of the below with photo ID and valid ticket

• Proof of a positive COVID-19 test 
• Proof of being notified by test and trace to isolate within the event period
• For symptoms experienced on the day of the event, proof that you have applied for/ taken a PCR test

All refunds are subject to The Ticket Factory terms and conditions.   

Please let us know by 9am on the day of your event to request a refund.