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Accessible tickets can be bought online or over the phone. There is usually significant demand when events go on sale, so we advise that customers purchase accessible tickets online rather than attempting by phone and missing out.

To purchase accessible tickets online you will need an Access Card registration. If you are not already registered, you can find out more here.

Once you have had confirmation from your Access Card application has been completed, you will need to link it to your The Ticket Factory account by logging in to the My Account page and clicking the Accessibility tab.

Once you are logged in and have linked your access card, navigate to the tickets you wish to purchase, and you'll be able to browse and purchase available accessible tickets.

For more information on the Access Card, click here.

Click for more information regard health, safety and security at Resorts World Arena and Utilita Arena Birmingham.

For full details, please click here.

Our official resale partner is Twickets. Reselling tickets for profit is strictly prohibited. By using our website you agree that you are a consumer, and not a business, trader or person engaged in the resale of tickets. For more information on our resale policy, please see our Terms and Conditions.

Standing: Under 14 year olds are not permitted on a standing floor.
14 and 15 year olds are only permitted on a standing floor when accompanied by an adult aged 18yrs +.

Seated: Under 14 year olds MUST be accompanied by an adult aged 18yrs + with a valid ticket, into the venue. (i.e. 14yrs and over can come into the building on their own with a valid ticket).