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    Resorts World Arena, Birmingham (soon to be bp pulse LIVE)

    Full event info, including performance times, venue information and FAQs here.

    Accessible tickets can be bought online or over the phone. There is usually significant demand when events go on sale, so we advise that customers purchase accessible tickets online rather than attempting by phone and missing out.

    To purchase accessible tickets online you will need an Access Card registration. If you are not already registered, you can find out more here.

    Once you have had confirmation from your Access Card application has been completed, you will need to link it to your The Ticket Factory account by logging in to the My Account page and clicking the Accessibility tab.

    Once you are logged in and have linked your access card, navigate to the tickets you wish to purchase, and you'll be able to browse and purchase available accessible tickets.

    For more information on the Access Card, click here.

    Our official resale partner is Twickets. Reselling tickets for profit is strictly prohibited. By using our website you agree that you are a consumer, and not a business, trader or person engaged in the resale of tickets. For more information on our resale policy, please see our Terms and Conditions.

    For full details, please click here.

    Click for more information regard health, safety and security at Resorts World Arena and Utilita Arena Birmingham.

    Seated: Under 14 year olds MUST be accompanied by an adult aged 18yrs + with a valid ticket, into the venue. (i.e. 14yrs and over can come into the building on their own with a valid ticket).

    BSL – British Sign Language Provision

    We will look to provide a British Sign Language Interpreter (subject to availability/demand) on the 1pm Performance on Sunday 22nd December.  Tickets for this service can be booked via the Accessible Booking Line 0800 640 5001.

    You can also book BSL tickets on line if you have an Access Card with the relevant entitlements and it is linked to the Ticket Factory Access Register.  More details can be found here.


    Elf The Musical

    After sell-out arena tours and a record breaking two West End seasons at The Dominion, the musical theatre arena spectacular of the hilarious hit movie ELF will be hitting the road again in 2024, coming to the Resorts World Arena, Birmingham (soon to be bp pulse LIVE), on Friday 20 - Sunday 22 December.

    The arena spectacular ‘Elf The Musical’, features Santa’s magical flying sleigh, an audience snowball fight, a giant candy cane journey from the North Pole, amongst many spectacular scenes all set against amazing video-film backdrops on a large LED screen.

    With a large cast, the winter spectacular will star one of the UK’s most exciting rising comedy talents, Jordan Conway, who will step into the big floppy shoes of Will Ferrell. Jordan takes on the iconic role fresh from playing Charlie Chaplin in London and Los Angeles in the acclaimed comedy play ‘Laurel and Chaplin-The Feud’ and flying high as Peter Pan opposite Boy George in the spectacular arena tour that sailed into the Resorts World Arena, last Christmas.


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    The Ticket Factory is a trading name of the NEC Group. The NEC Group would like to send you newsletters and other e-mails about our venues and events which we think you may be interested in. By signing up you agree to receive these.

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