Admin Fee

The Admin Fee is charged per order rather than per ticket. This goes towards the processing both physical and digital tickets, letting the venue know you’re coming and maintenance of our hardware.

Service Fee

We sell tickets for event organisers, concert promoters & venues. The organisers set the face value, and the revenue from the ticket is paid directly to them. To do this we need to charge a small fee on top of the face value of each ticket. This Service Fee covers our running costs; Our people (we need feeding), our software (keeps the website running) and everything else that we need in order to sell tickets (like keeping the lights on).

Service Fee

We sell tickets for event organisers, concert promoters & venues. The organisers set the face value, and the revenue from the ticket is paid directly to them. To do this we need to charge a small fee on top of the face value of each ticket. This Service Fee covers our running costs; Our people (we need feeding), our software (keeps the website running) and everything else that we need in order to sell tickets (like keeping the lights on).

Facilities Fee

The facilities fee is a permanent feature of the ticket prices for Resorts World Arena and Arena Birmingham events to ensure that both venues offer superb facilities, attract world class artists and provide customers with fantastic experiences. The introduction of a levy is commonplace across the ‘live’ industry; for example, the renovation charge applied by many theatres or the charge applied by the O2 Arena, London, which is known as a ‘facilities fee’.