How can I book accessible tickets online?
Accessible tickets can be purchased online through our website. There is usually significant demand when events go on sale, so we advise that customers purchase accessible tickets online rather than attempting by phone and missing out.
To book tickets online through The Ticket Factory, visitors with access requirements must register their requirements via the Access Card (sometimes referred to as the CredAbility Card, a Nimbus Card or the Arenas Access Requirements Register). This ensures the right tickets are sold to the right people.
Registering with the Access Card will link your access requirements to your The Ticket Factory account. This means that once linked, you’ll have access to the right tickets for any future ticket purchase (dependant on availability).
There are two ways you can register an Access Card:
Free registration for the Access Card will permit the card to be recognised on TheTicketFactory.com only and only for events at Resorts World Arena & Utilita Arena Birmingham
To register an Access Card for free, click here.
The full access card costs £15 for three years of membership. The full card affords you the same benefits as the free card, as well as:
To register a full Access Card for £15 for three years, click here.
Please note, if any of the below requirements apply to you, please give us a call on 0800 640 5001 (or +44 121 796 6100 from outside the UK)
All visitors with access requirements can call our dedicated ticket line number 0800 640 5001 (or +44 121 796 6100 from outside the UK) to book tickets.
There is usually significant demand when events go on sale, so we advise that customers purchase accessible tickets online rather than attempting by phone and missing out.
To book accessible tickets over the phone, you must register your access requirements via the Access Card.
INFORMATION, EVIDENCE, DISCOUNTS AND OPPORTUNITIES FOR DISABLED PEOPLE
The Access Card (sometimes referred to as the CredAbility Card or a Nimbus Card) is a card like no other; we translate your disability/impairment into symbols that highlight the barriers you face and the reasonable adjustments you might need.
Think of it as a Disability Passport.
This then informs providers quickly and discreetly about the support you need and may gain you access to things like concessionary ticket prices and complex reasonable adjustments without having to go into loads of personal detail.
It’s all based on your rights under the Equality Act and providers’ responsibilities.
For more information, check out the Access Card website, here.
How do I link my The Ticket Factory account to my Access Card?
After registration, the Access Card team will process your registration within 72 hours.
Once your registration has been approved…
After you have logged into your account and linked your Access Card & account, we pull through your access requirements and will then show the seats associated to your requirements (dependent on availability)
If the tickets you’d like to buy go on sale before your Access Card registration has been approved, give us a call on 0800 640 5001 (or +44 121 796 6100 from outside the UK). Our lines are open from 9am to 7pm (Monday to Friday) and 9am to 5pm (Saturday, Sunday and Bank Holidays).
We’ll be able to place your order and mark them as “Collect At Box Office” on the night of the event where you will be ask to provide evidence when you collect your tickets.
We've chosen to pass the registration scheme onto the same organisation that runs the 'Access Card'. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.
When you register, Nimbus Disability will handle all your information securely and safely without us ever having cause to see the detail behind why you need accessible seating options.
Once you've registered, Nimbus will then provide you with a unique registration number which you can then use to link your access needs into our system.
If you are not able to use online forms and would be unable, because of the nature of your impairment, to access online sales you do still need to register. Nimbus will be able to assist with telephone registration on 0330 808 5108.
For more information, please see their FAQs, here
If you are not able to use online forms and would be unable, because of the nature of your impairment, to access online sales you do still need to register. Nimbus will be able to assist with telephone registration on 0330 808 5108.
You’re able to upgrade your registration to a full Access Card application at the beginning or at the end of the application for just £15 for 3 years – just get in touch with the Access Card Team here.
| What's included? | The Ticket Factory Registration | Full Access Card |
| 3 year cost | £0 | £15 |
| Recognised at Resorts World Arena and Arena Birmingham | ✔ | ✔ |
| Way to communicate your needs with privacy | ✔ | ✔ |
| Photo ID card with symbols relating to need | - | ✔ |
| Recognised at venues and events across UK and beyond | - | ✔ |
If you have specific requirements it is recommended that you call a member of the Accessible Bookings team on 0800 640 5001 (+ 44 121 796 6100 from outside the UK). Our lines are open 9am to 7pm (Monday to Friday) and 9am to 5pm (Saturday, Sunday and Bank Holidays)