Seat Picker User Guide



LOGGING IN

Log in with the Username and Password that you used when you purchased your tickets from The Ticket Factory.



SETTING YOUR PROFILE DETAILS

When you first login, you will be prompted to choose a Nickname, Clan Name and Game Area.


You can change these details at any time by clicking the EDIT button and updating the details as required.



VIEWING YOUR BYOC TICKETS

You can view a list of all the BYOC tickets you have purchased by clicking the little white chevron in the BYOC TICKETS section.


In the example below you can see that I have two BYOC tickets as indicated by the individual rows. It’s important to note that the first ticket will always be selected by default, therefore if you only have one BYOC ticket, it will automatically be selected.



PICK A SEAT

In the BYOC TICKETS section you should click the RADIO button for the ticket you would like to pick a seat for.


Hover over the seats on the MAP until you have found the seat you would like. You can use the ZOOM IN/OUT buttons to make the seats easier to see and you can drag the map around by clicking and dragging it around.


Once you have found an AVAILABLE seat that you would like, go ahead and click on it. Then go ahead and click the SELECT THIS SEAT button to confirm your selection.


Once selected, you will get a confirmation popup indicating that your seat has been selected.


You will now see that the BYOC TICKETS section has been updated to include the current location of your selected seat. If you only have one ticket then your all done, but if you have more than one ticket you should then click on the RADIO button for the next ticket that you would like to pick a seat for.


As before, once you have found an AVAILABLE seat that you would like, go ahead and click on it.


Click the SELECT THIS SEAT button to confirm your selection and you will get another confirmation popup indicating that your seat has been selected.



You will now see that the BYOC TICKETS section has been updated to include the current location of all your selected seats. In the example below you can see that I have selected seats AT1 and AT2.



FIND YOUR SEAT

To find your seats on the map you can use the FIND MY SEAT button. Clicking this button will generate a pulsing ANIMATION on the MAP that indicates the location of your seats as shown below.


You can also hover over your selected seats which will generate a TOOLTIP providing you with the seat details.



REMOVE YOUR SEAT

Hover over your existing seat on the MAP and then go ahead and click on it.


You should then click the REMOVE SEAT button.


You will then get a confirmation popup indicating that your seat has been REMOVED.



MOVE YOUR SEAT

In the BYOC TICKETS section you should click the RADIO button for the ticket you would like to MOVE an already picked seat for.


Hover over your existing seat on the MAP and then go ahead and click on it.


You should then click the MOVE SEAT button.


You will then get a popup explaining that you are about to MOVE YOUR SEAT, go ahead and click the OK button.


Once you have found an AVAILABLE seat that you would like to move your seat to, go ahead and click on it.


You with then get a confirmation popup indicating the seat has been successfully MOVED.



FIND A FRIEND'S SEAT

You can find your friends seats by using the SEARCH box. Enter your friends Nickname into the search box and click the SEARCH button.


A pulsing ANIMATION will then indicate the location of the seats if any are found.


You can also hover over your friend’s seats which will generate a TOOLTIP providing you with their seat details.



ASSIGN YOUR SEAT TO A FRIEND

You must first of all have picked a seat, it doesn’t matter which one. Once you have picked a seat click the Manage my seat button next to the seat you would like to assign to a friend.


On the popup enter the Nickname of the friend you would like to assign your seat to and click the YES, ASIGN MY SEAT! button.


You will then get a confirmation popup indicating that your seat has been successfully assigned. Please Note: once you have assigned your seat to a friend you will no longer be able to move it unless you assign it back to yourself.



PICK A FRIEND’S SEAT

Your friend must first of all assign you permissions to move their seat. You should then search for your friend’s existing seat by using the search function to search by their NICKNAME.


Once found go ahead and click on the seat. You can also hover over the seat to generate a TOOLTIP to view the seat details.


You should then click the MOVE SEAT button.


You will then get a popup explaining that you are about to MOVE A SEAT, go ahead and click the OK button.


Once you have found an AVAILABLE seat that you would like to move your friend’s seat to, go ahead and click on it.


You with then get a confirmatipon popup indictaing the seat has been successfully moved.


You can also hover over the newly selected seat to confirm it belongs to your friend, by looking at the details in the TOOLTIP.