FAQs

GENERAL (Insomnia61)

You can find out what kinds of food and drink are on offer through the NEC website.

Parking charges are as follows: BYOC - £5 for the duration of the event, Weekend festival - £5 per day, Day visitor - £5 per day, Car parking is not available to book in advance. Insomnia will have designated car parks, these will be signposted.

We do not provide concessions, however we can provide a free carer ticket for those who receive Disability Living Allowance/Personal Independence Payments. In order to gain a carer ticket, please contact our ticket agent with a scan or picture of the attendee's DLA/PIP letter, the attendee's order number (found on their eticket) and the carer's full name and email address.

Yes, anyone coming into the event needs a ticket. For those who just wish to wait or pick up from the event, there are public areas with seating outside the halls.

Yes, there are cloakrooms which will charge £1 per item and will be open during show hours.
Items cannot be left overnight, any items left at the end of the day will be transferred to lost property.

INSOMNIA GAMING FESTIVAL REFUND AND CANCELLATION POLICY

· Day, family and weekend tickets for Insomnia events are non-refundable and cannot be cancelled once purchased.

· BYOC tickets may be cancelled up to 30 days before the event, after which they are non-refundable.

· To cancel a BYOC booking, you must contact Ticket Factory by calling 0844 581 0800

· This Insomnia Gaming Festival refund and cancellation policy will apply to all tickets purchased on or after 7th May 2017.

·For our previous Insomnia Gaming Festival refund and cancellation policy, please see here

·Tickets purchased in GAME stores:

Please return to the store where you purchased your tickets.
 

Unfortunately not, tickets are non transferable between events.

You may bring small snack items and soft drinks for your own personal consumption, but please note that there are no facilities to keep food that requires refrigeration or re-heating. We do not allow mini-fridges or kettles to be plugged into the power sources in the LAN halls.

There are ample catering facilities onsite which include Martin's Newsagents, the tuck, restaurant and various food kiosks.

As a BYOC attendee you need to bring:-
· Tower/console/laptop
· Monitor (just one please!)
· Keyboard
· Headset (no speakers please!)
· Mouse
· Mouse mat
· Kensington Lock
· Four way power strip
· Wallet/phone/keys
· Clothes
· Wash kit
· ID
· ticket

If camping:
· Tent (weights)
· Sleeping bag
· Towel

Day Visitors - you do not need ID to check-in, only to purchase alcohol onsite
Weekend & BYOC visitors - adults are required to bring ID in order to check-in

Any child aged 6 or under is given free access to the show, they do not require a ticket.

Yes, you are welcome to take pictures or film within the event as much as you like, provided you do not plan to use anything for commercial purposes. However, if you are going to film other people we suggest you get their permission first.

INDOOR CAMPING

If you are planning to make use of a tent, you will need to bring your own. We strongly recommend bringing a pop-up tent as you will require weights to pitch other tents. However, you do also have the option of bringing an airbed/campbed/roll mat to set up in the hall.

We have changed the way camping now works at insomnia. Tickets will now be sold on a pitch size, not a per person. The pitch size options are:

Lone Wolf - 4 sqm (1.7m x 2.4m) size with 1 ticket

Group - 6 sqm (3m x 2m) size with 2 tickets

Clan - 9 sqm (3m x 3m) size with 3 tickets

Guild - 12 sqm (3m x 4m) size with 4 tickets

We recommend you bring a tent which fits the space allocation per pitch as these dimensions have been taken from average sizes for tents fitting that amount. You will not be allowed to use any space outside of your allocated area. You will be allocated your pitch when you check-in at the camping hall, if you wish to camp next to friends who have a separate pitch you will need to arrive at the same time. Get there early to avoid disappointment.

There will be individual electric showers available in the Indoor sleeping area as well as communal changing facilities, toilets are available across the NEC Venue.

Nobody under the age of 16 will be permitted to use the Indoor Camping Area regardless of who they attend with. You are required to bring ID in order to collect your indoor camping wristband.

Photo ID or a copy of your birth certificate is required for indoor camping

INSOMNIA GAMING FESTIVAL REFUND AND CANCELLATION POLICY

Day, family and weekend tickets for Insomnia events are non-refundable and cannot be cancelled once purchased

BYOC tickets may be cancelled up to 30 days before the event, after which they are non-refundable.

To cancel a BYOC booking, you must contact Ticket Factory by calling 0844 581 0800

This Insomnia Gaming Festival refund and cancellation policy will apply to all tickets purchased on or after 04/05/2017. For our previous Insomnia Gaming Festival refund and cancellation policy, please see here.