About us



We launched The Ticket Factory in 2007 to offer you a compelling alternative to other ticket agents by putting you at the heart of ticket purchasing journey.

We've got the customer service ethos, the experience and authority of more than 25 years as the UK's most successful venue box office for the NEC, Genting Arena and Arena Birmingham, formerly the Barclaycard Arena.

Whether it is our website or your dedicated contact centre, we are here to make the ticket purchase as easy as possible.

The Ticket Factory Emblem

Our values...


Our venue-based background has shaped the way we work and value high customer service ethos.

We've invested heavily in leading edge technology to meet the demands of the biggest event releases, while caring passionately about each individual ticket buyer's experience.

We offer value for money and make sure that 95% of our admin and fulfilment fees are cheaper than our competitors. We constantly benchmark our prices against our competitors to ensure we maintain our edge.

We're flexible and responsive. Our knowledge of live events and exhibitions is second to none. We're friendly, approachable and know what matters to you.

Added to this, we are a member of The Society of Ticket Agents and Retailers (STAR) which means that with us, you can buy your tickets in confidence!