Contact Us

You may have heard that Ofcom is on a mission to make it clearer how much calls to '08' phone numbers cost. We want to do our bit and make it simpler for you to understand how much it will cost to call us.


From 1 July, when you ring any of our 084 numbers, calls will cost 7p per minute plus your telephone company's access charge.


Call The Ticket Factory on 0844 338 0338

Calls cost 7p per minute plus your phone company's access charge.


Our lines are open from 8am to 10pm, seven days a week.


For detailed enquiries, please call:


Ticket Hotline - 0844 338 0338

Calls cost 7p per minute plus your phone company's access charge.


To book tickets or for information on concerts and public exhibitions.


Disabled Bookings - 0844 581 0700

Calls cost 7p per minute plus your phone company's access charge.


To book tickets if you require a wheelchair space or have any other specific requirements.


Customer Services - 0333 300 3010


If you have any problems booking on this website, running times or any queries about existing bookings.


Group Bookings - 0800 358 0058 or groups@theticketfactory.com


(Please note our Group Bookings department are open between 8am and 6pm Monday to Friday)
Group bookings are usually for 10 or more tickets, please check each event.


Minicom Users - 0121 767 3951



Email - To email your enquiry contact customerserviceslo@theticketfactory.com


We try to deal with all queries within 48 hours of receipt.


Please note - In the interests of safety, card details should not be quoted as emails are not a secure form of communication.